Smart Replenish terms

Smart Replenish, in plain English

Smart Replenish keeps your Aromasphere topped up so you never run out. Your Aromasphere tracks how much of each oil you use. When you’re running low, we send what you need, with only the oils you actually use: a single oil, a Ritual Pack (3 oils) or an Essentials Pack (8 oils).

• Shipping: free on every Smart Replenish delivery in Australia; $10 per delivery in New Zealand, however many oils or packs it holds.
• 5 days’ notice by app and email before anything ships, showing exactly what we’ll send, why we’re sending it, the price, and the day we’ll charge you.
• Nothing needed, nothing sent. If none of your oils need a refill, nothing ships and nothing is charged.
• You’re only charged when your refill is dispatched. Skip or cancel before then and you pay nothing.
• Skip, delay, change or pause any time, in one tap from the email, the Auric app or your account.
• Cancel any time. There’s no lock-in, minimum order or cancellation fee.

The details

1. Who provides it

Smart Replenish is provided by Auric Essentials Pty Ltd (ABN 73 646 255 370) (“Auric”, “we”). It’s available to customers in Australia and New Zealand with an Auric account and an Aromasphere linked to it.

2. How it works

1. When you choose Smart Replenish at checkout, we take payment for your first order (if anything is due) and, with your consent, securely save your card with our payment provider, Stripe, for future Smart Replenish orders. We never see or store your full card number.
2. We use the oil-level and usage data from the Aromasphere(s) linked to your Auric account to predict when each oil will run out.
3. We plan each dispatch about 7 days before your first oil is predicted to run out, so it arrives in time. If only one oil is running low, we may send just that oil. To keep things economical, we group the oils you’ll need soon into a Ritual Pack (3 oils) or Essentials Pack (8 oils) where that suits you better, rather than sending small orders more often.
4. We send no more than one dispatch every 28 days per Smart Replenish plan, covering all the Aromaspheres on it. If you have more than one Aromasphere on your plan, we combine what they all need into that one dispatch, with no more than two packs per Aromasphere in a dispatch.
5. If we haven’t received recent usage data from an Aromasphere, we won’t send anything for it. We’ll let you know instead.
6. If none of your oils need a refill, we don’t propose a pack, so nothing ships and nothing is charged. Once we’ve sent you a notice, that pack ships as announced unless you skip, change, delay, pause or cancel it before the dispatch date.

3. Notice before every dispatch

At least 5 days before each dispatch we’ll notify you in the Auric app and by email. The notice shows:

• what’s in the pack (which oils, and how many);
• why we’re recommending that pack (for example, which oil is running low, in which Aromasphere, and when it’s expected to run out). Every notice gives the reason;
• the total you’ll be charged, including shipping (free in Australia, $10 in New Zealand);
• the date we’ll charge your card and dispatch.

Before the dispatch is processed you can swap oils or change the pack size, skip the dispatch, delay it by 1, 2 or 4 weeks, pause Smart Replenish, or cancel it. If you skip, delay, pause or cancel, you won’t be charged for that dispatch.

4. Price

We charge the price shown in your notice. Your plan keeps the Smart Replenish prices on auric.store on the day you started Smart Replenish, so later price rises don’t apply to it; an oil or pack we didn’t offer on Smart Replenish that day is charged at its Smart Replenish price when we send the notice. We will never charge more than the amount in your notice.

October Release customers keep their prices through 31 December 2027: $25 single oils, $45 for the Ritual Pack (3 oils) and $95 for the Essentials Pack (8 oils), and Smart Replenish at $25 / $45 / $95 (free shipping in Australia, plus $10 shipping per delivery in New Zealand). After that, standard prices apply. These prices come from your Auric account, so they apply when you shop through the Auric app or the member link we email to your account’s address.

5. Payment

• We charge your saved card on the dispatch date.
• If the payment fails, we’ll let you know and give you a secure link to update your card. We’ll try once more after 2 days.
• If it fails again, we’ll pause Smart Replenish and won’t try again until you update your card.
• You can update your card any time from your account.

6. Pausing and cancelling

• Pause or cancel any time from the link in any Smart Replenish email, in the Auric app, or in your account at [my.auric.au].
• Cancelling takes effect immediately and we’ll confirm it by email.
• If a pack has already been dispatched, it’s a normal order and our [returns policy] applies.
• If you cancel, we stop using your saved card for Smart Replenish. You can ask us to delete it at any time.

7. Shared Aromaspheres

Each Aromasphere can be on only one Smart Replenish plan at a time. If someone else in your household already has it on Smart Replenish, we’ll let you know when you try to add it.

8. Your data

• We use your Aromasphere’s usage data to plan your refills, as described in our Privacy Policy.
• We don’t use it to sell you anything you haven’t asked for.

9. Changes to these terms

• If we change these terms, we’ll email you at least [30] days before the change takes effect.
• You can cancel before then if you don’t agree.

10. Your rights

Nothing in these terms limits your rights under the Australian Consumer Law, or the New Zealand Consumer Guarantees Act and Fair Trading Act.

Contact

[support email] · [phone]